EDI (Electronic Data Exchange) has been a standard way of transmitting data in many industries since the early days of business automation. It’s also a back bone of the insurance industry, with millions of policy transactions downloaded from carrier to broker each week.
It also (still) doesn’t work right all the time.
eDocs is a relatively new addition to the broker/carrier data exchange landscape, replacing paper & courier for many transactions. It is showing great potential for expense reduction and client experience improvement.
It doesn’t work right all the time either.
Join the crew as we discuss what doesn’t work with these technologies and what impact that has on the broker channel.