The DIPP crew welcome Matthew Turack from CAA to the podcast in an effort to get to know this new (ish) market & to understand their growth philosophy.
We get into CAA’s business strategy and their approach to broker distribution. We discuss how important is broker modernization to CAA and their plans to contribute to efficient broker workflow and client experience improvement.
As CAA is a smaller carrier, Matthew shares with is what they need to do better than the big guys to be competitive & relevant and which provinces or lines of business he worries about. Finally, we discuss the future holds for CAA and its distribution partners.